Privacy Policy

Effective Date: 01 September 2025

Business Name: Novus Training Club Pty Ltd
Trading As: Novus Training Club
ABN: 36 688 946 303
Website: www.novustrainingclub.com.au
Email: hello@novustrainingclub.com.au
Phone: 0475 585 163
Location: Gold Coast, Queensland, Australia

1. Our Commitment to Your Privacy

At Novus Training Club, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website, submitting your details, booking services, or engaging with us via social media (including Meta/Facebook/Instagram), you agree to this policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

Identification Information

  • Full name

  • Email address

  • Phone number

  • Date of birth

  • Residential address

Health & Fitness Information (Sensitive Information)

  • Training history

  • Injury history

  • Medical conditions

  • Lifestyle habits

  • Nutrition information

  • Goals and progress data

Payment Information

  • Billing details (processed securely via third-party providers such as Stripe)

Technical & Website Data

  • IP address

  • Device type

  • Browser information

  • Website interaction data

  • Cookies and tracking information

Marketing & Lead Data

  • Information submitted via Meta (Facebook/Instagram) Lead Forms

  • Information provided through website forms

  • Information collected during promotions or competitions

We only collect information that is reasonably necessary to provide our services.

3. How We Collect Personal Information

We collect personal information when you:

  • Submit a Meta Lead Form

  • Download a lead magnet (e.g. nutrition guides, reset programs)

  • Book a consultation or trial

  • Purchase a membership or service

  • Subscribe to email or SMS communications

  • Complete intake or health forms

  • Visit our website (via cookies and tracking technologies)

  • Contact us directly via phone, email or social media

We may also collect data through third-party platforms including:

  • Meta (Facebook & Instagram)

  • Google

  • Stripe

  • Booking and CRM platforms

  • Email marketing platforms

4. How We Use Your Information

We use your personal information to:

  • Provide group personal training and coaching services

  • Deliver nutrition and lifestyle guidance

  • Respond to enquiries

  • Send appointment confirmations and reminders

  • Process payments

  • Deliver digital resources and lead magnets

  • Improve our services and client experience

  • Conduct marketing and advertising campaigns

  • Create custom and lookalike audiences for Meta advertising

  • Comply with legal obligations

You may opt out of marketing communications at any time by clicking “unsubscribe” or contacting us directly.

5. Meta (Facebook & Instagram) Advertising & Tracking

Novus Training Club uses Meta Business Tools, including:

  • Meta Pixel

  • Conversion API

  • Meta Lead Forms

These tools may collect or receive information from our website and other sources to:

  • Measure advertising performance

  • Improve ad targeting

  • Create custom and lookalike audiences

  • Deliver relevant advertisements

Meta may use cookies and similar technologies in accordance with its own privacy policy.

You can manage your ad preferences via your Facebook or Instagram account settings.

For more information, see Meta’s Privacy Policy:
https://www.facebook.com/privacy/policy/

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve website performance

  • Analyse traffic and usage patterns

  • Enhance user experience

  • Support targeted advertising

You can disable cookies in your browser settings; however, some website functionality may be affected.

7. Disclosure of Personal Information

We may disclose personal information to:

  • Payment processors (e.g. Stripe)

  • Booking and CRM providers

  • Email and SMS service providers

  • Marketing and advertising platforms (including Meta and Google)

  • Professional advisers (legal, accounting)

  • Government authorities where required by law

We do not sell your personal information.

8. Overseas Disclosure

Some of our service providers (including Meta and cloud storage providers) may store or process data outside Australia.

We take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with Australian privacy laws.

9. Sensitive Health Information

Health and fitness information is considered sensitive information under the Privacy Act.

Novus Training Club:

  • Collects sensitive information only with your consent

  • Uses it solely for service delivery and safety

  • Stores it securely

  • Does not disclose it without consent unless required by law

10. Data Security

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures include:

  • Secure digital systems

  • Restricted staff access

  • Encrypted payment processing

  • Password-protected platforms

11. Access and Correction

You may request access to or correction of your personal information by contacting:

[Insert Email Address]

We will respond within a reasonable timeframe.

12. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us in writing.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au
Phone: 1300 363 992

13. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.